All products sold by SS Choice, LLC. are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped FOB origin via UPS or USPS. For shipping damage, customers must file a claim with their carrier immediately. The risk of loss and title for such items pass to you upon delivery to the carrier. We are not responsible for undelivered, lost or stolen items delivered to your mailbox or doorstep.
All returns require prior authorization (an RMA number). We want your experience with our products to be positive and are here to service your needs. The following contains our policy for Customer Service and Warranty. Cancellations are not accepted after the order is placed in our system and credit card authorization is approved. You must follow the standard return procedure once your order arrives. Due to strict health regulations, opened cartridges, cartomizers, disposables and E-Liquid cannot be returned for a refund.
Store credit may be issued at the sole discretion of SS Choice, LLC for defective items in lieu of refunds. All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within ninety (90) days of delivery, we will repair or replace, at our sole discretion, any product that is deemed defective under normal use. After 30 days, all claims for defective parts should be made directly with the manufacturer. This warranty does not cover any claim for costs due to your dislike of the product and the following:
- Modification, alteration or repair of this product by anyone other than SS Choice, LLC.
- Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use as included in the instructions.
- Any use of the product other than that for which it was intended
- Use of our product with other manufacturers’ chargers, batteries or cartridges.
Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.